Troubleshooting Guide - Forget Password, Frequently Asked Questions on Membership Services

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I have forgotten password !

This is a common problem faced by many members. Please use 'Forget Password' link in any log-in window to request for password.

On clicking 'Forget Password' link - the system will ask for your 'User-id'
Please enter your user-id exactly the way sent to you and click at 'Submit' button

If correct user-id is entered - your name will appear on the screen with message 'Your password has been e-mailed to you'. The system will e-mail password to your REGISTERED as well as ALTERNATIVE e-mail addresses.

If everything is in order and you still do not receive password - please use Contact Us form to leave a message for customer support or call helpdesk.

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