Troubleshooting Guide - special alerts, non-receipt, Frequently Asked Questions on Membership Services

Latest information on buyers, markets, agents etc. are sent to members through special alerts.

Special Alerts are sent through mail servers to all members. The mailing list server operates from a dedicated server and sends special alerts to all members simultaneously. Unfortunately, some ISPs do not like bulk mailings and and may block perfectly legitimate e-mails such as special alerts or e-zines suspecting these to be spam. Other e-mail providers may send such e-mails to your bulk folder. In both cases, you will not receive the alert/e-zine though we have sent it to your e-mail address.

Because of nature of e-mails, it is virtually impossible to determine if an e-zine or special alert has actually reached its recipient or not - unless the mail bounces back or the member informs us.

In any case, members do not receive critical information on time - though for no fault of ours. However, this is not meant to be an excuse but a challenge to be resolved. Following are various reasons for non receipt of alerts and ways of resolving this issue:

You can inform your e-mail provider that mails from a particular sender is not spam and should not be blocked or sent to bulk mail folder. One easy way of doing this is to 'whitelist' the sender's e-mail address by placing it in your 'Address Book'. Check the sender's e-mail address of the e-zine and place it in your address book.

You will stop receiving all alerts if someone from your organization clicks at 'Unsubscribe' link in any alert. In case you or any of your staff has accidentally clicked on unsubscribe link - please visit Member's Control Panel to subscribe again.

Apart from sending alert e-mails, the alerts are also stored in your account so that even if you miss an alert, you can still keep yourself updated on latest information. To see these stored alerts, please visit Member's Control Panel and check 'My Messages'.

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